Terms and Conditions

Terms and Conditions

Last updated date: Sep 10th, 2021

Please read the terms of services (the “Terms”) below carefully. Access to the HEHE Match Inc.’s website and any pages thereof bounds you to the Terms. If you do not agree to the Terms, do not access this website or any pages thereof.

1. INTRODUCTION

Most site visitors don’t read terms of service but instead skip to click “I agree.” However, reading the terms of service helps you know what to expect from this site and what is expected of you as you use HEHE Match Inc.’s services. The Terms are a contract with the federal corporation: HEHE Match Inc., 250 Yonge Street, Suite 2201, Toronto, ON, Canada, M5B 2L7.

The Terms apply to anyone who accesses our services, whether they have registered with us or not. In addition, using our services is subject to the Privacy and Cookie policies. We reserve the right to modify, amend, or change the Terms at any time.

You agree to comply with the current version and all further updated versions of the Terms. You will be notified of any material changes through a post on this site with an updated effective date. If you do not accept any changes to the Terms, you should cease using our services immediately. We reserve all other rights that are not granted to you under these Terms.

Definition

Member(s) refers to those who choose to register to become HEHE Match website users i.e. registered user(s).

HEHE Match Inc. is hereafter called HEHE Match

2. ACCOUNT ELIGIBILITY AND YOUR RESPONSIBILITIES

You must ensure you are eligible to use our services before creating an account or applying for membership.

Using our services indicate that you warrant the following:

• You are at least 18 years old
• You are NOT located in a country that is a terrorism threat to Canada nor subject to sanctions imposed by Canada.
• You are legally single.
• You have not been convicted of or pled guilty to any criminal charges
• You are not required to register as a sex offender with any registry
• You have a maximum of one account on our services
• You have not been prohibited from using our services by us

You agree to;

• Comply with these Terms and any changes thereof
• Be courteous to other members and our staff
• Protect the security of your login information

You agree not to;

• Give false information about your age, identity, qualifications, affiliations, and any other relevant personal information
• Use the services in a way that is damaging or affects its use by other members
• Harass or harm any person
• Use our services for any illegal activity
• Post or share prohibited content
• Upload any malware which would compromise the security of our services

3. CONTENT

3a) Your content

• You are solely responsible and liable for the content you share. You agree to hold us harmless from any claims connected to your content.
• You warrant that any information you provide, including from third-party sources, is accurate at all times.
• You agree that other members may view your content, including pictures of yourself and any personal information you choose to post.
• The Featured Members section of the HEHE Match’s website is where the profiles of members who have requested and consented to have their profile information made public are featured for the period of time which you usually have to pay for. You agree that if you consent to have your profile featured on the Featured Members section of our website, you are giving consent to your profile, including your pictures and bio, being viewed by the general public who have not yet become members of HEHE Match. You also authorize HEHE Match to promote your profile on our social media accounts (including but not limited to Facebook, Instagram, Linkedin, YouTube, Pinterest, WeChat, Podcast, TikTok) for purpose of helping you find your ideal match by making meaningful connections, and maximize your member’s benefit for the period of time which you usually have to pay for.
• You agree that we may monitor your content and have the right to change or remove your content at our sole discretio If, in our sole opinion, we believe that any content you have posted is in breach of this Agreement or may cause harm to us, our members, or any other third parties, we may remove or take down that content at our sole discretion. Where appropriate, we may provide you with reasons for our actions, but you agree that we are not obliged to do so.

3b) Member content

• You will use member content only for the purposes outlined in these terms
• You do not have any rights to member content
• You may not copy member content or use it for commercial purposes or any harmful way to others
• We reserve the right to terminate your account if you use member content inappropriately

3c) Our content

• We own all content and intellectual property featured on our digital and print materials.
• Our content is protected under intellectual property law.
• You are granted limited access and use of our content. We reserve all other rights.

4. INAPPROPRIATE CONTENT AND MISCONDUCT; REPORTING

We are intolerant of inappropriate content on our services. Our commitment is to maintain positivity and respect in our community. Further, we do not condone any misconduct both on and off our services.

You are encouraged to report any inappropriate member content by any of our members. You can make a report by directly emailing our customer service through a link provided within these Terms. Member Content is subject to the terms and conditions of Canadian Copyright Law.

5. PRIVACY

We take our privacy and that of our members very seriously. We have a separate privacy policy. Please read our privacy policy for more information about how we and our affiliates collect, use, and share personal data. By using our services, you consent to us using your data according to our privacy policy.

1. RIGHTS GRANTED TO YOU

We grant you the right to use and enjoy our services according to these terms. Complying with the Terms will give you the following rights:

• Personal
• Worldwide
• Royalty-free
• Non-assignable
• Non-exclusive

The rights will be subject to reversion if you don’t comply with the terms.

7. RIGHTS YOU GRANT US

You own all the content you provide us when creating an account on our site. However, you grant us the right to use your content (including any photos) you put on the site as agreed in these terms. Also, we may take photos or videos of you during the events that you register for. You also grant us the right to use those photos and videos with your images in them. You also grant us the right to post your images on our medial social account(s). When you create an account or using our services, you grant us the following rights to your content:

• Hosting
• Storing
• Using
• Copying
• Displaying
• Reproducing
• Adapting
• Editing
• Publishing
• Translating
• Modifying
• Distributing

We may but are not obliged to take action against members or third parties who use your content. However, in the event that we do take action, you hereby authorize us to act on your behalf in protecting your content from infringement by other members or third parties. The infringement authorization includes sending notices on your behalf if your content is used outside HEHE Match services.

We do not generally offer the services and products of other businesses on our site. However, if links to other businesses or the content of other businesses do appear on our site, you agree that if you visit those sites or access that content through our site i) you will be subject to the terms, conditions, and policies of those sites and ii) that HEHE Match has no control over those sites. Giving feedback to us regarding our services provides us with the right to use and share your feedback without compensating you. You agree that we can access, store, and share your account information if required by law. You agree that we can disclose your data under the following circumstances:

• Complying with legal procedures
• Enforcing these terms of services
• Responding to claims that your content infringes the rights of third parties
• Responding to your customer service requests
• Protecting the rights, property, and safety of the company or any person

8. PURCHASES AND NON-AUTOMATIC RENEWING SUBSCRIPTIONS

By creating an account or subscribing, you will be allowed to purchase our products and services. Premium subscriptions do not automatically renew. You have to notify us 30 days in advance of your intention to renew. We may offer products and services for purchase through external services we have authorized. Such external services include iTunes and Google play.

8a. EXTERNAL SERVICE PURCHASES AND SUBSCRIPTIONS

External service purchases such as premium subscriptions can be processed through the external service. In such cases, the purchases are managed through your external service account. During purchasing, you may have the option of paying through external services such as Apple Id and your Google account.

In such scenarios, charging your external service account will be based on the terms agreed upon on the purchase. If you have an automatically renewed subscription, it will be charged on your external service account until you cancel the subscription.

8b. INTERNAL PURCHASES AND SUBSCRIPTIONS

Internal purchases are processed using the payment method you provided us. To renew your subscription, give us a 30-day notice. An internal purchase means you agree to the following:

• Pay the prices displayed for the services you chose as well as taxes that may be imposed on payment
• You authorize us to charge the payment method you provide

We may correct billing errors even after requesting or receiving payment. Initiating a reverse payment will lead to the termination of your account immediately. The basis of the termination will be that you no longer want to be subscribed.

If any other payment reversal is overturned, contact our customer care service. You are allowed to edit your payment method information.

If your subscription expires or you have insufficient funds, we will continue to bill you. You are responsible for any unpaid amounts. The terms of payment are determined by agreements between you and your financial institution.

8c. DIGITAL PRODUCTS AND SERVICES

Digital items are non-refundable and are subject to conditions. You may occasionally be able to purchase for an additional cost, limited, personal, non-transferable revocable rights that allow you to access special features including recordings of events and training videos.

You are entitled to buy digital items only from our authorized partners or us. We reserve the right to charge for accessing and using our digital products and services.

We reserve the right to manage, regulate control, modify, or eliminate digital items. We shall not be held liable to members or third parties if we exercise these rights. You are prohibited from selling, redeeming, or transferring digital items.

8d. REFUNDS

All purchases are final and non-refundable except for special promotions. In the event of special promotions, the laws in the jurisdiction must allow refunds. If your subscription is through Apple ID, Apple handles your refund requests. To request a refund, contact your external service directly

9. ACCOUNT TERMINATION

You can delete your account whenever you wish by following the instructions on closing your account. External service purchases can only be canceled through your external service account. That is done to avoid extra billing. We reserve the rights to investigate and terminate your account without a refund if you:

• Violate the terms of services
• Misuse our services
• Act in a way that is contrary to the agreement

We reserve the right to use personal, technological, or legal means in enforcing the terms. We are not liable or obliged to give you prior notice. Additionally, we reserve the right to prevent you from accessing our services.

If you delete your account or we terminate it, these terms will remain enforced, and you will not be offered any refunds. Your personal information and content will be maintained and deleted according to our privacy policy.

10. NO CRIMINAL BACKGROUND OR IDENTITY VERIFICATION CHECKS

We do not conduct criminal and identity background checks for bronze membership users (i.e. bronze members). Checks are carried out for silver, gold, platinum, and diamond memberships at their request. When interacting with other members, be informed of our safety advice as outlined below:

• We provide no warranty as to the conduct, identity, intentions, or integrity of its bronze members
• We reserve the right (as authorized by you) to conduct criminal background checks, identity verification checks at any time using available public records.
• You are solely responsible for your interactions with other member

We advise that you always use your best judgment when interacting with and meeting other members. We are not responsible nor liable for the conduct of any member on or off the service.

11. DISCLAIMER

Our services are provided “as is.” We cannot make any representations about the content of our services. Our services are provided on an “as is” and “as available” basis to the extent permitted by law, grants no warranties of any kind. We do not represent or warrant that,

1. Our services will be uninterrupted, secure or error-free
2. Any errors or defects in our services will be corrected
3. Any information obtained through our services will be accurate

We make no guarantees as to the number of active members at any time. We take no responsibility for any content that you or a third party post or receives through our services. We are not responsible for the identity, intentions, and legitimacy of members you communicate with.

Any material obtained through our services is accessed at your discretion and risk. We are not responsible for damage to your devices’ hardware, software, or other equipment. We shall not be held liable for technical malfunctions such as viruses, fraud, interruption, defects, and errors.

12. CANADIAN COPYRIGHT LAW

Copyright infringement is a very serious issue for us. We require your assistance to tackle it effectively. We have a copyright policy that is guided by the Copyright Act of Canada. If you consider any content on our services as infringing on copyright, please contact us and include the following information:

• A physical or electronic signature of a person with authority of representing the owner of the right that is allegedly infringed
• Identity of the allegedly infringed copyrighted work.
• Identity of the allegedly infringing material that is subject to removal or is disabled
• Your personal information such as an address, telephone number, and email to make it easy for service providers to contact you
• State that you are aware the copyright owner has not authorized use of their content in the allegedly infringed manner
• Provide a statement confirming that the information you have provided is accurate to the best of your knowledge and that you have the authority to act on behalf of the copyright owner

Any such notices should be sent to the following:

Email: office@HEHEMatch.com

Address: Copyright Compliance Department c/o HEHE Match Inc. 250 Yonge Street, Suite 2201, Toronto, ON, Canada, M5B 2L7

13. ADS AND THIRD-PARTY CONTENT

Our website has no ads. However, some services may contain advertisements from third parties. There are links provided to visit other websites. We are not responsible for the availability (or lack of) of external sites or resources. We do not endorse the products or services offered by third-party websites. If you interact with third parties through our services, the third party’s terms will govern your relationship with them. We are not liable for third parties’ terms.

14. LIMITATION OF LIABILITY

HEHE’s total liability under or in connection with our services shall be limited to the total of all fees paid by you in a 3 month period preceding the damaging event.

In no circumstances will our staff, affiliates, or employees be held liable for any indirect, accidental, or punitive damages. The damages include; loss of profits, loss of data, or other intangible losses whether lost directly or indirectly. The losses may be as a result of;

• members or third party activities in the use of our services
• Illegal access, editing, and use of your content

We are aware of the likelihood of such damages, but we shall not be held liable for any claims related to the resulting damages. The limitations of liability provided hereby shall be enforced even when your agreement fails with respect to its essential purpose. There are certain jurisdictions where exclusion and limitation of damages are not permissible. In such an event, some of the exclusions and limitations do not apply to you.

15. DISPUTE RESOLUTION

The parties agree that all disputes pertaining to the interpretation or implementation of this Agreement shall be resolved first by good-faith negotiation between the parties. In the event that a dispute cannot be resolved by negotiation between the parties, the parties agree to use the services of a mediator to attempt to resolve their differences, and failing agreement on the procedure to be followed, it shall be conducted in accordance with the “Rules of Procedure for the Conduct of Mediation” of the ADR Institute of Ontario. In the event that the mediation does not result in a settlement of the dispute, any unresolved issues will be taken to either arbitration or  the Ontario Small Claims Court and that decision will be final. Should arbitration be chosen, it will be conducted in accordance with the “Rules of Procedures for the Conduct of Arbitration” of the ADR Institute of Ontario pursuant to the Arbitrations Act.

16. INDEMNITY BY YOU

If a claim is made against us due to or in connection with your actions, you agree to indemnify us. You agree to hold us our affiliates and employees harmless. You agree to indemnify and defend us against all complaints, demands, claims, and expenses as a result of your access and use of our services. ADDITIONAL LIABILITY TERMS

YOU AGREE TO ASSUME FULL RESPONSIBILITY FOR YOUR ACTIONS AND INTERACTIONS WITH OTHER MEMBERS ON OUR SITE AND APP, AND DURING AND AFTER  OUR EVENTS AND FOR ANY AND ALL RISKS THAT MAY BE ASSOCIATED WITH, AND FOR ANY AND ALL INJURIES OR DAMAGES YOU MAY SUSTAIN OR CAUSE OTHERS TO SUSTAIN, IN CONNECTION WITH OR ARISING FROM YOUR ACTIONS/INTERACTIONS.

YOU HEREBY RELEASE AND HOLD HARMLESS HEHE MATCH INC AND ITS DIRECTORS, OFFICERS, SHAREHOLDERS, CORPORATE AFFILIATES, AGENTS, AND EMPLOYEES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, EXPENSES, INJURIES, AND ACCIDENTS (COLLECTIVELY, “CLAIMS”) IN CONNECTION WITH OR ARISING FROM YOUR ACTIONS/INTERACTIONS WHILE USING OUR SERVICES, OR AS A RESULT OF USING OUR SERVICES. YOU ALSO AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS HEHE MATCH INC AND ITS DIRECTORS, OFFICERS, SHAREHOLDERS, CORPORATE AFFILIATES, AGENTS, AND EMPLOYEES FROM AND AGAINST ANY CLAIMS IN CONNECTION WITH OR ARISING FROM YOUR ACTIONS/INTERACTIONS WHILE USING OUR SERVICES. IN NO EVENT SHALL HEHE MATCH INC BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING IN ANY MANNER FROM THE SERVICES YOU CHOOSE TO USE, WHETHER UNDER CONTRACT, TORT OR ANY OTHER CAUSE OF ACTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. ACCEPTANCE OF TERMS

You accept our Terms by using our services through any electronic device and are bound by the following:

• Our Terms may be amended from time to time
• Our privacy and cookie policy
• Any additional terms provided after purchase

18. ENTIRE AGREEMENT

These Terms supersede all previous agreements, either written or oral, between us. If any of these terms is held invalid, illegal or unenforceable, all other terms remain in effect. You are not allowed to make any representations on our behalf or bind us in any manner.

19. SPECIAL TERMS

You have the right to cancel your subscription without penalty before midnight of the 30^th calendar day following your subscription date. Suppose you happen to die or become disabled before your subscription ends. In that case, you or your estate (as applicable) will be entitled to a refund of the portion of the payment made before your death or disability which can be allocated after your death or disability.

20. FORCE MAJEURE

It refers to an act beyond the reasonable control of the company. It includes epidemics, pandemics, government orders, strikes and industrial action by third parties, invasions, terrorist attacks, and other events of similar nature. The company is not liable for failure or delay in performing these terms in the event of a force majeure.

In such an event where services cannot be provided for 14 days or more, either party can terminate this agreement immediately, with written notice to the other party. Neither party has the right to claim compensation from the other.

You acknowledge having read and understood these Terms and further agree to be bound by them. You acknowledge that these Terms and our privacy policy are representative of the agreement between us and that it supersedes all other prior agreements.

21. GOVERNING LAW – ATTORNMENT TO ONTARIO

This Agreement shall be governed by and construed in accordance with the laws of Ontario and the laws of Canada applicable therein. Any and all disputes arising under this Agreement, whether as to the interpretation, performance, or otherwise, shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, and each of the parties hereto hereby irrevocably attorns to the jurisdiction of the courts of  Ontario.

Privacy Policy

Privacy Policy

Last updated date: Sep 16th, 2021

OUR COMMITMENT TO YOU

At HEHE Match, your privacy is a top priority. Your privacy is at the core of the way we design and build the services and products you know and love so that you can fully trust them and focus on building meaningful connections.

We appreciate that you put your trust in us when you provide us with your information, and we do not take this lightly.

We do not compromise your privacy. On the contrary, we design all of our products and services with your privacy in mind. In addition, we involve experts from various fields, including legal, security, engineering, product design and others, to make sure that no decision is taken without respect for your privacy.

We strive to be transparent in the way we process your data. However, because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. Therefore, we take the exact opposite approach: we have written our Privacy Policy and related documents in plain language. We want you to read our policies and understand our privacy practices!

We work hard to keep your information secure. We have teams dedicated to keeping your data safe and secure. In addition, we constantly update our security practices and invest in our security efforts to enhance the safety of your information.

 * * *

PRIVACY POLICY

Welcome to HEHE Match’s Privacy Policy. Thank you for taking the time to read it. Using our website, you acknowledge that you are 18 years of age or older and have read, understood, and agreed to be bound by this Privacy Policy.

We appreciate that you trust us with your information and we intend always to keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.

This Privacy Policy was applied on June 26, 2016. EFFECTIVE DATE: June 26, 2016

1. The company responsible for your information is:

Privacy Officer

18 King St E, Suite 1400
Toronto, ON, Canada, M5C 1C4

2. WHERE THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to websites, apps, events and other services operated by HEHE Match. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.

Some services may require a unique privacy policy. If a particular service has its privacy policy, then that policy – not this Privacy Policy – applies.

3. INFORMATION WE COLLECT

We can’t help you develop meaningful connections without information about you, such as basic profile details and the types of people you’d like to meet. We also collect information generated as you use our services, for example, access logs and data from third parties, like when you access our services through a social media account. If you want additional info, we go into more detail below.

Information you give us.

You choose to give us certain information when using our services. This includes:

• When you create an account, you provide us with at least your login credentials and some basic details necessary for the service to work, such as your gender and date of birth.
• When you complete your profile, you can share with us additional information, such as details on your personality, lifestyle, interests and other details about you, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album. Some of the information you choose to provide us may be considered “special” or “sensitive” in certain jurisdictions, for example, your racial or ethnic origins, sexual orientation and religious beliefs. By choosing to provide this information, you consent to our processing of that information.
• When you subscribe to a paid service or purchase directly from us (rather than through a platform such as iOS or Android), you provide us or our payment service provider with information, such as your debit or credit card number other financial information.
• When you participate in surveys or focus groups, you give us insights into our products and services, responses to our questions and testimonials.
• When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
• If you contact our customer care team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and ensure high service quality.
• If you ask us to communicate with or otherwise process other people’s information (for example, if you ask us to send an email on your behalf to one of your friends), we collect the information about others you give us to complete your request.
• Of course, we also process your chats with other users and the content you publish as part of the operation of the services.

Information we receive from others.

In addition to the information you provide us directly, we receive information about you from others, including:

• Other Users. Other users may provide information about you as they use our services. For instance, we may collect information about you from other users if they contact us about you.
• Social Media. You may be able to use your social media login (such as Facebook Login) to create and log into your HEHE Match account. This saves you from remembering yet another user name and password and allows you to share some information from your social media account with us.
• Other Partners. We may receive info about you from our partners, for instance, where HEHE Match ads are published on a partner’s websites and platforms (in which case they may pass along details on a campaign’s success).

Information is collected when you use our services.

When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:

• Usage Information. We collect information about your activity on our services, for instance, how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).
• Device information. We collect information from and about the device(s) you use to access our services, including:
• Hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple’s IDFA, both of which are randomly generated numbers that you can reset by going into your devices’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address);
• information on your wireless and mobile network connection, like your service provider and signal strength;
• information on device sensors such as accelerometers, gyroscopes and compasses.
• Other information with your consent. If you permit us, we can collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you’re using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it.

Similarly, we may collect your photos and videos (for instance, if you want to publish a photo, video or streaming on the services).

4. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES

We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels) to recognize you and/or your device(s), such as authenticating you, remembering your preferences and settings, analyzing site traffic and trends, delivering and measuring the effectiveness of advertising campaigns, allowing you to use social features.

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (” DNT”) feature that tells a website that a user does not want to have their online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. However, not all browsers offer a DNT option, and DNT signals are not yet uniform. For this reason, many businesses, including HEHE Match, do not currently respond to DNT signals.

5. HOW WE USE INFORMATION

The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe and provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.

To administer your account and provide our services to you

• Create and manage your account
• Provide you with customer support and respond to your requests
• Complete your transactions
• Communicate with you about our services, including order management and billing

To help you connect with other users

• Analyze your profile and that of other users to recommend meaningful connections
• Show users’ profiles to one another

To ensure a consistent experience across your devices

• Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or complete IP address, browser version and similar data about your devices to help identify and link them.

To serve you relevant offers and ads

• Administer sweepstakes, contests, discounts or other offers
• Develop, display and track content and advertising tailored to your interests on our services and other sites
• Communicate with you by email, phone, social media or mobile device about products or services that we think may interest you

To improve our services and develop new ones

• Administer focus groups and surveys
• Conduct research and analysis of users’ behaviour to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behaviour)
• Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).

To prevent, detect and fight fraud or other illegal or unauthorized activities

• Address ongoing or alleged misbehaviour on and off-platform
• Perform data analysis to better understand and design countermeasures against these activities
• Retain data related to fraudulent activities to prevent recurrences

To ensure legal compliance

• Comply with legal requirements
• Assist law enforcement
• Enforce or exercise our rights, for example, our Terms

We  process your information as described above, relying on the following legal bases:

• Provide our service to you: Most of the time, we process your information is to perform the contract you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, make it viewable to other users, and recommend other users to you.
• Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behaviour on our services to continuously improve our offerings, and we suggest offers we think might interest you. We process information for administrative, fraud detection and other legal purposes.
• Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

6. HOW WE SHARE YOUR PROFILE AND YOUR INFORMATION

Since our goal is to help you make meaningful connections, and maximize your benefits, the main sharing of users’ information and profile is done for the purpose of making other users aware of your desire to be matched, with other users. We do this by sharing your uploaded content and profile with other users. Therefore, i) By submitting your pictures, bio and any other content to us, you authorize us to make whatever you submit to us available to other users of HEHE Match ii) In addition, if you have chosen to have your profile featured on the Featured Profiles section of our site, you authorize us to make whatever you submit to us, including your pictures and bio, viewable by the general public at our discretion for the period of time which you have requested and usually have to pay for. iii) You also authorize HEHE Match to promote your profile on our social media accounts (including but not limited to Facebook, Instagram, Linkedin, YouTube, Pinterest, WeChat, Podcast, TikTok) for purpose of helping you find your ideal match by making meaningful connections, and maximize your member’s benefit for the period of time which you have requested and usually have to pay for.

 We also share some users’ information with service providers and partners who assist us in operating the services, in some cases, legal authorities. Read on for more details about how your information is shared with others.

•  With other users. You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being publicly viewable since neither you nor we can control what others do with your information once you share it.

If you choose to limit the audience for all or part of your profile or certain content or information about you, it will be visible according to your settings.

 With our service providers and partners. We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.

We may also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited anonymized information on you in hashed, non-human readable form to advertising partners.

We follow a strict vetting process before engaging any service provider or working with any partner. In addition, all of our service providers and partners must agree to strict confidentiality obligations.

We may also share information with other partners and service providers for legitimate business purposes such as corporate audit, analysis and consolidated reporting, and compliance with applicable laws. We may also share user information with other service providers and partners to remove users who violate our terms of service or reported criminal activity and bad behaviour. In some instances, we may remove that user from all platforms.

•   For corporate transactions. We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
•  When required by law. We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
•    To enforce legal rights. We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
•  With your consent or at your request. We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

We may use and share non-personal information (meaning information that, by itself, does not identify who you are, such as device information, general demographics, general behavioural data, geolocation in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with other matchmaking companies and third parties (notably advertisers) to develop and deliver targeted advertising on our services and websites or applications of third parties and analyze and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources.

7. RIGHTS YOU GRANT US

You own all the content you provide us when creating an account on our site. However, you grant us the right to use your content (including any photos) you put on the site as agreed in these terms. Also, we may take photos or videos of you during the events that you register for. You also grant us the right to use those photos and videos with your images in them. You also grant us the right to post your images on our medial social account(s). When you create an account or using our services, you grant us the following rights to your content:

• Hosting
• Storing
• Using
• Copying
• Displaying
• Reproducing
• Adapting
• Editing
• Publishing
• Translating
• Modifying
• Distributing

8. CROSS-BORDER DATA TRANSFERS

Sharing of information laid out in Section 6 sometimes involves cross-border data transfers to the United States of America and other jurisdictions. For example, where the service allows users in the European Economic Area (“EEA”), their personal information is transferred to countries outside of the EEA. We use standard contract clauses approved by the European Commission or other suitable safeguards to permit data transfers from the EEA to other countries. Standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data.

9. YOUR RIGHTS

We want you to be in control of your information, so we have provided you with the following tools:

•  Access / Update tools in the service. Tools and account settings help you access, rectify, delete the information you provided to us and associated with your account directly within the service. If you have any questions on those tools and settings, please contact us.
• Device permissions. Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services and push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.
• Deletion. You can delete your account by using the corresponding functionality directly on the service.

We want you to be aware of your privacy rights. Here are a few key points to remember:

• Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms). You can request a copy of your personal information by contacting us.
• Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please contact us.

For your protection and the protection of all of our users, we may ask you to provide proof of identity before answering the above requests.

Keep in mind; we may reject requests for specific reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. For example, suppose you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service. In that case, the other user will have to contact our Privacy Officer to provide their written consent before the information is released.

Also, we may not be able to accommodate specific requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth.

• Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. However, if you reinstall the application on the same mobile device, we will re-associate this identifier from your previous transactions and activities.
• Accountability. In certain countries, including the European Union, you have a right to complain about the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can complain about maybe that of your habitual residence, where you work or where we are established.

If you want, you can request a notice disclosing the categories of personal information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. To request this notice, please submit your request by contacting us. Please allow 30 days for a response. For your protection and the protection of all of our users, we may ask you to provide proof of identity before answering such a request.

10. HOW WE PROTECT YOUR INFORMATION

We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. However, as with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.

We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately.

SSL SECURE technology is implemented to ensure that our systems and your information are protected against unauthorized access, theft, and loss. Your information is protected by 256-bit SSL encryption.

11. HOW LONG WE RETAIN YOUR INFORMATION

We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 5 and permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a one-year safety retention window following account deletion. During this period, account information will be retained, although the account will of course, not be visible on the services anymore.

In practice, we delete or anonymize your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:

1.  We must keep it to evidence our compliance with applicable law (for instance, records of consents to our Terms, Privacy Policy and other similar consents are kept for five years);
2.  There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
3.  The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific time frame due to technical constraints.

12. CHILDREN’S PRIVACY

Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform, and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under 18, please use the reporting mechanism available through the service.

13. PRIVACY POLICY CHANGES

This policy may change over time because we’re always looking for new and innovative ways to help you build meaningful connections. We may notify you before any material changes take effect. However, you understand that we are not obligated to do so.

14. HOW TO CONTACT US

If you have questions about this Privacy Policy, here’s how you can reach us:

Online: E-mail us at hehematch@gmail.com or admin@HEHEMatch.com

By post:

Privacy Officer

HEHE Match Inc. 

18 King St E, Suite 1400 Toronto, On,
Canada, M5C 1C4

Special Information For EU Users

Beginning May 25, 2018, the processing of users’ personal data in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).

This section summarizes HEHE Match’s grounds for processing personal information under the GDPR and the rights of EU users as they relate to HEHE Match’s handling of personal information.

1. EU User Rights

If you are a HEHE Match user in the EU, you have the following rights regarding HEHE Match’s handling of your personal data:

a) Explanation and Copies of Your Information

You have the right to request an explanation of the information that HEHE Match has about you and how HEHE Match uses that information.

You also have the right to receive a copy of the information that HEHE Match collects about you based on consent or because HEHE Match requires the information to provide the services you request.

b) Correction

If HEHE Match has information about you that you believe is inaccurate, you have the right to request the correction of your data. Please see the section titled “Explanation, Copies, and Correction” above for more information on correcting or requesting correction of your data.

c) Objections and Complaints

Users in the EU have the right to object to HEHE Match’s processing of their personal data, including for marketing purposes. However, HEHE Match may continue to process your information, notwithstanding the objection to the extent permitted under GDPR.

Users in the EU also have the right to file a complaint relating to HEHE Match’s handling of their personal information by writing to HEHE Match at the following address:

HEHE Match Inc.

At: Privacy Offer

18 King St E, Suite 1400 Toronto, Ontario,
Canada, M5C 1C4

You may also submit questions, comments, or complaints to HEHE Match’s Data Protection Officer by emailing <office@HEHE Match.com>.

To exercise these rights, please submit your request by emailing <office@HEHE Match.com>. Users outside the EU may also request an explanation, correction, deletion, or copies of their personal data.

2. Processing Grounds

The GDPR requires that companies processing the personal data of EU users do so based on specific legal grounds. Accordingly, as described below, HEHE Match processes the information of EU users based on one or more of the grounds specified under the GDPR:

a) The processing is necessary to provide the services and features you request.

HEHE Match must collect and use certain information to provide its services, including:

i) Transaction information necessary to generate and maintain in connection with your use of HEHE Match’s services.

ii) User profile information necessary to establish and maintain your account, including verifying your identity; to enable communications with you about your account/profile/event registration or subscription, orders, and accounts; and to enable you to make payments.

b) The processing is necessary to fulfill HEHE Match’s legal obligations.

HEHE Match is subject to legal requirements in the jurisdictions it operates that require us to collect, process, disclose and retain your personal data.

c) The processing is necessary for HEHE Match’s legitimate interests.

HEHE Match collects and uses personal information to the extent necessary for its legitimate interests, which includes collecting and using information:

i) To enforce HEHE Match’s Terms of Service.

ii) To provide customer support;

iii)  To optimize our service and develop new services;

iv) for direct marketing purposes. (This includes, for example, analyzing data to identify trends and tailor marketing messages to user needs.)

The processing is necessary to protect the vital interests of our users or of others.

HEHE Match may process personal information, including disclosing data with law enforcement authorities in case of threats to the safety of users or of others.

Consent

HEHE Match may collect and use your information based on your consent. You may revoke your consent at any time. If you revoke your consent, you will no longer be able to use any service or feature that requires collecting or using the information we collected or used based on consent.

HEHE Match relies on consent in connection with data collection or uses necessary to enhance the user experience, enable optional services or features, or communicate with you. If you are an EU user, the following types of data collections or uses are done based on your consent.

Marketing emails

Newsletter emails

Promotion emails for events

HEHE Match may also collect personal information about you through voluntary surveys. Your responses to such surveys are collected based on consent and will be deleted once no longer necessary for the purposes collected